Managing My Subscription
What is my subscription?
Your subscription is how you get access to Security Risk Manager and the suite of products. It is based on your selected tier and additional resources you have set up.
Understanding my charges
You can find our current pricing plans here: https://securityrisk.com/pricing/
Your monthly invoice is charged on your billing cycle. Your billing cycle is based on the day your subscription was approved by Security Risk.
Each cycle:
you are charged in advance for your monthly subscription.
you are charged for the highest number of extras that occurred in that month.
Extras
Each tier has an included number of:
Sentry Log ins (registered phones)
Responders
Supervisors/Managers
Sites
For each resource that is above the included number you are charged an extra. e.g. Basic Tier allows for 3 supervisors, if at any time during the billing cycle you have more than 3 active (not archived) supervisors or managers you will be charged extra.
Manage my costs
There are 2 ways to manage your costs:
Manage your resources
Edit your subscription
Managing my resources
By ensuring you archive any of the chargeable resources that you are not using you can minimise your expenses.
Check your supervisors and managers and make sure they are only marked as Responders if they need to use https://securityrisk.atlassian.net/wiki/spaces/SHD/pages/682786888
Archive sites, responders, supervisors and managers as soon as they are no longer needed
Archive before creating new resources.
Ensure your https://securityrisk.atlassian.net/wiki/spaces/SHD/pages/665616577 understand when they create https://securityrisk.atlassian.net/wiki/spaces/SHD/pages/665846032, https://securityrisk.atlassian.net/wiki/spaces/SHD/pages/665616584, https://securityrisk.atlassian.net/wiki/spaces/SHD/pages/665845897, or https://securityrisk.atlassian.net/wiki/spaces/SHD/pages/678920524 that it may impact your costs.
Editing my subscription
Your subscription can be edited on the https://securityrisk.atlassian.net/wiki/spaces/SHD/pages/682786881 .
Go to the Account View
2. Select the edit button in the plans section
3. Select the plan you wish to change to
Upgrading plans will change your billing cycle.
Downgrading your plan will occur at the end of the billing cycle.
4. Hit the save button!
Paying My Bill
If you do not have a valid credit card you will have 7 days to rectify this. Once the week is up your account will be deactivated.
Your subscription can be edited on the https://securityrisk.atlassian.net/wiki/spaces/SHD/pages/682786881 .
Go to the Account View
2. Select the edit button in the billing section
3. Add your credit card details
Security Risk uses the Stripe payment platform. We do not store your credit card information on our system.
4. Hit the Add button!
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