Customers are typically Employees of a Business Client (https://securityrisk.atlassian.net/wiki/spaces/SHD/pages/651460676). Creating them will allow them to log in to SRM-Customer. They can then use the app to monitor events in the region that involve their Business Client. They can also use SRM-Customer to request assistance in emergency situations. A customer can be a business client, or site, contact.
Why do I need them?
Customers are not required in the system. Typically the Business Client can receive exported reports outside of the system. Only create them if: